Whether you need assistance with our sculpture products or an order you have already placed, the TOWWIY support team is here for you. We can help with product details, order tracking, shipping updates, return requests, payment concerns, privacy questions, and any other matters regarding your shopping journey.
We are dedicated to delivering clear, responsive, and reliable service to ensure you have the support you need before, during, and after your purchase.
Our staff will carefully review your message and provide the most accurate information and correct next steps based on your specific situation.
Customer support for TOWWIY is operated by Shenzhen Qidongze Technology Co., Ltd.
Email: service@towwiy.com
Room B302, Xinsihai Garden, Bitou Community,
Songgang Street, Bao'an District, Shenzhen, Guangdong Province, China
(8:00 AM - 7:00 PM, Monday - Saturday)
Please make sure to consult our support team before sending any items back. We will evaluate your return request first and supply you with the correct return instructions and the designated return address for your order.
When getting in touch about a current purchase, kindly include your order number and the email address used at checkout. This enables our staff to locate your records faster and resolve your issue efficiently.
Should your package arrive damaged, incomplete, defective, or with the wrong item, please attach clear photos or videos of the product, the outer box, and the shipping label in your message. This visual evidence allows us to investigate the problem quickly and determine the best solution.
Our goal is to reply to all inquiries within 1–2 business days. Please be aware that issues requiring coordination with couriers, payment processors, extensive order investigations, or privacy matters might take a little extra time to process.