Overview
This Privacy Policy details how TOWWIY gathers, utilizes, handles, discloses, and safeguards your personal data when you visit our website, make a purchase, reach out to our customer care team, or engage with any of our services. By navigating our site or placing an order, you agree to the information practices outlined in this policy.
Information We Collect
Depending on how you interact with our online store, we may collect various types of personal information. This can include your full name, email address, billing and delivery addresses, transaction records, purchase history, customer service correspondence, IP address (and approximate geographical location), device and browser specifications, and data gathered via cookies or similar tracking technologies. The exact data collected depends on the specific features or services you utilize.
How We Use Information
We process your personal data to run, manage, and optimize our store operations. This includes fulfilling your orders, processing payments, arranging shipment, sending transaction alerts or order confirmations, responding to customer support inquiries, enhancing site security, detecting fraudulent activity, and customizing your shopping experience. Where permitted by local laws, we may also send you marketing updates, promotional offers, or news about our sculpture collections that might interest you.
How We Share Information
To deliver our services seamlessly, we share relevant information with trusted third-party service providers that support our business operations. These include Shopify (our e-commerce platform host), payment gateways, logistics and courier services, data analytics providers, marketing management tools, and IT support vendors. Additionally, we may disclose personal details to law enforcement, regulatory bodies, or legal advisors when required to comply with statutory obligations, protect our rights and user safety, or facilitate corporate transactions such as a business merger or asset transfer.
Cookies and Similar Technologies
TOWWIY uses cookies, tracking pixels, and related digital tools to enable essential site functions, retain your preferences, analyze website traffic, evaluate our promotional campaigns, and enhance site navigation. You can adjust your browser settings or use available preference banners to decline or manage non-essential cookies. Please note that disabling certain cookies may impact specific features or functionality on our store.
Data Retention and Security
We keep your personal information only for as long as needed to fulfill the purposes set out in this Privacy Policy—including meeting legal, tax, accounting, or reporting duties, resolving consumer disputes, and preventing fraudulent transactions. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no online data transmission or digital storage system can be guaranteed as completely immune to breach.
Your Rights and Choices
Subject to applicable local privacy regulations (such as GDPR or CCPA), you may hold specific rights regarding your personal data. These can include the right to access your stored data, request corrections to inaccurate records, demand the deletion of your personal information, obtain a copy of your data, limit or object to specific data processing, or withdraw consent at any time. You can also opt out of promotional emails by clicking the unsubscribe link at the bottom of any marketing message. We may need to verify your identity before executing privacy-related requests.
Children's Privacy
Our platform is intended for a general audience and is not directed at children. We do not knowingly gather personal information from minors. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can investigate and remove the data promptly.
International Processing
As we collaborate with global partners and service providers (including cloud hosting and international logistics), your personal data may be transferred, stored, or processed in locations outside your resident state or country. Where cross-border data transfers occur, we take appropriate contractual and technical steps to ensure your personal information remains protected in accordance with applicable privacy standards.
Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in our operational procedures, technology, legal requirements, or privacy practices. Revisions will be posted directly on this page with an updated date. If you have any inquiries regarding this policy, your personal data, or your privacy rights, please reach out to our team at service@towwiy.com.