Order Processing
Orders placed on TOWWIY are generally verified, prepared, and dispatched on regular business days. Please note that processing time covers only the timeframe required to pack and inspect your items prior to dispatch, and does not include courier transit time. Handling times may occasionally be extended due to inventory availability, verification procedures, peak shopping seasons, public holidays, high order volume, or other operational factors.
Shipping Methods, Costs, and Estimated Delivery
Available delivery methods, applicable freight costs, and estimated transit times are displayed at checkout according to your shipping destination and local carrier availability. Any transit times shown during checkout or sent via email are strictly estimates and should not be treated as guaranteed delivery dates.
Tracking Information
As soon as your order is packed and dispatched, a shipping confirmation containing your tracking number will be sent to the email address provided at checkout. Please allow time for the tracking details to update online; carriers often take time to perform the initial scan upon arriving at sorting facilities, so temporary delays between status updates are expected.
Delivery Delays
Shipments may sometimes experience unforeseen delays caused by carrier schedule adjustments, customs clearance, severe weather, transit disruptions, national holidays, or remote delivery locations outside our control. While TOWWIY makes every effort to keep you updated on progress, we cannot control carrier operations or promise an exact arrival date once the package has been handed over to the courier.
Customer-Provided Shipping Information
Buyers are required to supply a full, correct, and valid delivery address during checkout. Should you notice an error in your address details, please notify our customer care team right away. While we will try our best to update your information, changes cannot be made once processing or fulfillment has begun. If a parcel is returned, delayed, or misrouted due to inaccurate address details provided by the customer, reshipment fees or additional carrier costs may be charged.
International Orders
For international shipments, recipients may be subject to import duties, local taxes, customs clearance fees, or administrative surcharges levied by local government authorities or customs agencies. Unless explicitly stated otherwise at checkout, all such fees remain the sole responsibility of the customer and are not managed or collected by TOWWIY.
Lost, Stolen, or Delivered Packages
If your tracking shows no progress for an extended period or you cannot locate your parcel, please contact our support team so we can inspect the carrier details. If your tracking indicates the package was delivered but you have not received it, we suggest checking around your entrance, porch, mailbox, building reception, with family members, or asking neighbors before contacting the courier. Claims regarding lost, stolen, or missing delivered packages are handled on a case-by-case basis following carrier investigation results and policy guidelines.
Split Shipments
Orders comprising several items may occasionally be dispatched in separate packages depending on stock location and item size. In these instances, individual boxes will have separate tracking numbers and may arrive at different times. If you receive an incomplete order, please rest assured that your remaining items are likely still in transit.
Contact Us
For any questions regarding your shipment, order tracking, or delivery status, please feel free to reach out to our customer care team at service@towwiy.com. We will gladly look into your order and provide you with updated shipping information.