Contact Us
Welcome to TOWWIY
We are committed to providing responsive and reliable customer support throughout your experience with our artistic collections.
Whether you need assistance with sculptural information, artistic placement, order status, shipping, returns, damaged or incorrect items, or general questions about our avant-garde catalog, our customer care team is here to help.
For questions regarding orders, delivery, artistic pieces, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@towwiy.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order reference number in your message whenever possible.
For product-related questions, please include:
- Product or collection name (e.g., The Moment of Solidification, Loop Relic, Temporal Dislocation)
- Order number, if applicable
- A brief description of your question or issue
- Clear photos, where relevant
- A short video if the issue relates to physical condition, structural details, surface finishes, or other craftsmanship specifics
Providing these details will help us review your request and provide assistance more efficiently.
2. Customer Support Hours
Customer Support Email: service@towwiy.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking coordination
- Shipping and delivery inquiries
- Artistic collection information
- Sculptural installation, display, and care guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales inquiries
- Product specifications and technical information
- Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected components.
4. Product Support
TOWWIY offers a curated collection of avant-garde aesthetic sculptures and modern decor objects, including sculptural centerpieces, abstract statement objects, and architectural decor solutions.
If you need help with a product, our customer care team can assist with questions regarding:
- Physical dimensions and spatial scale
- Materials, raw textures, and artistic finishes
- Structural balance and design modes
- Display and placement guidance
- Sculptural care and cleaning recommendations
- Included accessories and packaging details
- Recommended environmental styling
- Product variations and series features
- General artistic questions
Because specifications vary between collections, please include the specific product name or order details when contacting us.
5. Business & Wholesale Inquiries
TOWWIY welcomes inquiries from interior design studios, boutique galleries, commercial buyers, art curators, and other potential trade partners.
For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:
Email: service@towwiy.com
Please use one of the following email subjects:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
If possible, please include:
- Company or studio name
- Market or region
- Expected order volume or project scope
- A brief description of your inquiry
6. Corporate Information
Brand: TOWWIY
Website: towwiy.com
Legal Entity: Shenzhen Qidongze Technology Co., Ltd.
Customer Support Email: service@towwiy.com
towwiy.com is owned and operated by Shenzhen Qidongze Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.