Privacy Policy

TOWWIY operates this website and online store, including related content, features, tools, sculptural products, and services, to provide art collectors and customers with a secure and reliable shopping experience (the "Services").

The TOWWIY online gallery is owned and operated by Shenzhen Qidongze Technology Co., Ltd. TOWWIY is powered by Shopify, which provides the robust ecommerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit towwiy.com, browse our "Time and Form" sculptural collections, place an order, communicate with customer support, interact with advertisements, or otherwise use our Services.

If any conflict exists between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will govern those privacy-related matters. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to data that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include data that has been anonymized or aggregated so that it can no longer reasonably identify a specific individual. Depending on how you interact with TOWWIY, applicable privacy regulations, and your personal choices, we may collect or process the following categories of information:

• Contact Information: Including your first and last name, email address, telephone number, billing address, and shipping destination.
• Account Information: Including registered account details, secure login credentials, saved addresses, aesthetic preferences, and related profile settings.
• Order and Transaction Information: Including decor pieces viewed, items added to your cart, sculptures purchased, order history, payment status, returns, exchanges, cancellations, and unique transaction identifiers.
• Payment Information: Payment details processed securely through third-party payment gateways. TOWWIY does not store your complete credit card numbers or CVV security codes on our servers.
• Customer Support Information: Including email correspondence, order inquiries, product questions, uploaded photographs of sculptures, and any details you voluntarily share when contacting our support staff.
• Device Information: Including your browser type, device model, operating system, IP address, network details, and digital online identifiers.
• Website Usage Information: Including pages navigated, specific art pieces viewed, search queries, shopping behavior, checkout progression, referring URLs, and the timestamps of your visits.
• Advertising and Analytics Information: Including ad interactions, marketing campaign tracking, conversion events, and measurement metrics where permitted by applicable law.
• Cookie and Privacy Preference Information: Including your recorded cookie choices, consent statuses, and browser-level privacy signals.

Sources of Personal Information

TOWWIY collects personal data from a variety of operational sources:

• Directly From You: When you purchase a sculpture, register for an account, subscribe to our art newsletter, contact customer support, or manually input information on our site.
• Automatically Through Our Website: Via cookies, tracking pixels, scripts, tags, local browser storage, server logs, and similar digital technologies.
• Shopify and Ecommerce Service Providers: Through the integrated platforms and tools that sustain our online storefront.
• Payment Providers: Through the financial processors that securely authorize and settle your transactions.
• Shipping and Logistics Providers: Through the global courier networks involved in the protective packing, fulfillment, and delivery tracking of your orders.
• Advertising and Analytics Providers: Through third-party services that assist us in evaluating website performance and marketing reach.
• Fraud Prevention and Security Providers: Through specialized services designed to shield our platform and customers from malicious activity.

How We Use Your Personal Information

Depending on your relationship with TOWWIY and the specific Services utilized, we process personal information for the following operational purposes:

Providing and Improving Our Services
We utilize personal data to run our website, process decor orders, coordinate secure shipping, supply tracking links, manage customer profiles, process structural warranties or returns, address inquiries, and continuously refine the shopping experience.

Payments and Transactions
We process information to authorize payments, verify purchases, mitigate financial fraud, maintain accurate accounting records, and execute refunds or order modifications.

Marketing and Advertising
Where permitted by law, we analyze data to gauge advertising effectiveness, understand customer aesthetic preferences, optimize our marketing campaigns, and deliver relevant communications about new sculpture collections.

Website Analytics and Improvement
We evaluate site traffic, product engagement, and user journeys to enhance website navigation, optimize the presentation of our art pieces, and elevate the overall user interface.

Security and Fraud Prevention
We actively process information to detect, investigate, and prevent fraudulent transactions, unauthorized account access, security vulnerabilities, or other illegal activities.

Communicating With You
We rely on your contact details to offer customer support, reply to inquiries, dispatch order confirmations, send transit updates, and maintain necessary dialogue regarding your art acquisitions.

Legal and Compliance Purposes
We may process personal data when required to comply with binding laws, tax regulations, corporate accounting standards, contractual duties, or lawful requests from government authorities.

Cookies and Similar Technologies

TOWWIY and our authorized service partners utilize cookies, pixels, tags, APIs, and similar tracking technologies to operate, secure, and analyze our online gallery.

These technologies are deployed for purposes including:

• Facilitating essential website architecture.
• Preserving items in your shopping cart during checkout.
• Recalling your regional or language preferences.
• Enhancing loading speeds and customer usability.
• Analyzing visitor traffic and interactions with specific sculptures.
• Evaluating the success of our digital marketing.
• Supporting targeted advertising initiatives where legally permitted.

The technologies we use generally fall into categories such as strictly necessary, functional, analytical, and advertising. Strictly necessary technologies cannot be disabled as they are vital for the website to function. Where mandated by regional laws, TOWWIY will seek your explicit consent before activating non-essential analytics or advertising trackers. You can adjust your preferences via the cookie banner provided on our site.

Advertising, Analytics and Measurement Partners

TOWWIY collaborates with specialized advertising, analytics, and attribution networks to comprehend customer behavior, measure campaign success, and safeguard against ad fraud. One such measurement partner we may utilize is AppLovin Corporation ("AppLovin").

When enabled, these partner technologies may deploy cookies, pixels, scripts, or APIs. Depending on technical setups, applicable legislation, and your expressed privacy choices, the data processed by these partners may include:

• IP addresses.
• Browser specifications and device types.
• Advertising identifiers.
• Website navigation paths.
• Product views (e.g., viewing a specific crystal sculpture).
• Cart additions and checkout completions.
• Purchase conversions.
• Ad interaction metrics.
• Privacy preference signals.

These partners process information for ad measurement, conversion tracking, campaign optimization, and security purposes where legally allowed. TOWWIY strictly prohibits the sharing of sensitive personal information (such as complete financial data) for advertising purposes.

How We Disclose Personal Information

We may share your personal data with third parties when it is reasonably necessary to operate our brand, fulfill your sculpture orders, ensure platform security, or meet legal mandates. Recipients may include:

• Shopify and related ecommerce infrastructure providers.
• Secure payment processors and banking institutions.
• Specialized shipping, freight, and logistics networks.
• Customer service platforms.
• Cloud hosting and cybersecurity providers.
• Data analytics and measurement agencies.
• Digital advertising and attribution platforms.
• Fraud prevention and risk assessment organizations.
• Legal counsel and professional corporate auditors.
• Government or regulatory bodies when strictly required by law.

Additionally, data may be transferred in the event of a corporate merger, acquisition, restructuring, or sale of business assets.

Relationship With Shopify

Our digital storefront is powered by Shopify. Consequently, Shopify collects and processes personal information connected to your use of our site to provide, maintain, and secure their underlying ecommerce services. Data submitted through towwiy.com may be routed through Shopify servers located in various global jurisdictions. For a comprehensive understanding of their data handling, please consult Shopify's Consumer Privacy Policy at: https://privacy.shopify.com/en

Targeted Advertising and Privacy Choices

Depending on your local privacy legislation, certain data processing activities related to advertising may be classified as "targeted advertising" or "sharing." You retain the right to manage your exposure to these activities through:

• The cookie preference toggles available on our website.
• Native privacy controls within your web browser or mobile device.
• Contacting the TOWWIY support team directly.

Where legally mandated and technically feasible, TOWWIY honors recognized privacy preference signals, such as the Global Privacy Control (GPC).

Marketing Communications

If you have opted in or where otherwise permitted by law, TOWWIY may send you promotional emails detailing new sculpture releases, artistic collaborations, or seasonal offers. You reserve the right to unsubscribe from these promotional emails at any time by clicking the "unsubscribe" link located at the bottom of the correspondence. Please note that even if you opt out of marketing emails, you will continue to receive critical transactional messages regarding your active orders, shipping statuses, or customer support inquiries.

Third-Party Websites and Links

Our online gallery may feature outbound links to third-party domains, independent payment portals, or social media networks. These external platforms govern their own privacy frameworks, which may differ significantly from TOWWIY's policies. We bear no responsibility for the data practices, security standards, or content of websites we do not own or operate. We strongly suggest reviewing their respective privacy documents before submitting any personal data.

Children's Privacy

TOWWIY's website and artistic product offerings are designed for adult consumers and art collectors. We do not knowingly solicit, collect, or process personal information from children under the age of majority in their respective jurisdictions without verifiable parental consent. If you suspect a minor has improperly provided us with their personal details, please contact us immediately so we may purge the data.

Security of Your Information

TOWWIY implements sensible administrative, digital, and physical security measures designed to shield your personal data against unauthorized access, alteration, loss, or malicious disclosure. Despite our best efforts, no data transmission over the internet or cloud storage environment can be guaranteed as 100% impenetrable. For your own protection, never transmit sensitive data, such as full credit card strings or account passwords, via standard email.

Data Retention

We retain your personal information only for the duration reasonably necessary to fulfill the purposes outlined in this policy, which includes:

• Processing and archiving customer orders.
• Facilitating ongoing customer support.
• Managing warranty claims, returns, or exchanges.
• Detecting fraud and upholding platform integrity.
• Addressing potential disputes.
• Complying with mandatory legal, tax, and corporate accounting retention periods.

Your Privacy Rights

Subject to your local jurisdictional laws, you may be entitled to specific rights concerning your personal data:

• Right to Access: Request details regarding the personal information we have collected about you.
• Right to Delete: Request the erasure of eligible personal data from our systems.
• Right to Correct: Request the rectification of inaccurate or outdated information.
• Right to Portability: Request a structured copy of your data for transfer to another service.
• Right to Object: Object to specific forms of data processing.
• Right to Withdraw Consent: Revoke previously granted consent for data usage.
• Right to Opt-Out: Opt-out of data sharing for targeted advertising purposes where applicable.

International Data Transfers

TOWWIY collaborates with a global network of service providers, payment gateways, and logistics partners. As such, your personal information may be transmitted, processed, or stored in geographic locations outside of your home country. When international data transfers occur, we ensure that appropriate legal safeguards and compliance mechanisms are enforced as required by applicable law.

Changes to This Privacy Policy

TOWWIY reserves the right to amend this Privacy Policy periodically to reflect advancements in our operational practices, new technological integrations, or updated legal requirements. When modifications are implemented, we will refresh the "Last Updated" date positioned at the top of this document.