Terms & Conditions

These Terms and Conditions ("Terms") govern your use of and purchases made through towwiy.com. By submitting an order through our digital gallery, you acknowledge that you have read, comprehended, and agreed that your acquisition of our art pieces is subject to these Terms, alongside any other applicable policies available on our website.

Scope of These Terms

These Terms apply exclusively to the purchase of sculptural and decorative products offered on towwiy.com. Your shopping experience is also governed by additional supplementary policies, which should be read in conjunction with this document:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy

Product Information

We strive to present our artwork descriptions, physical dimensions, material compositions, aesthetic finishes, pricing, and stock availability with the highest degree of accuracy. The TOWWIY collection primarily features:

• Abstract stone and resin sculptures
• Crystal bloom decorative pieces
• Multi-layered temporal art structures
• Desktop and shelf decor

Please note that the actual appearance of your piece may vary slightly due to screen color calibration, studio lighting during photography, natural material variations, or subtle differences across production batches. Because our pieces utilize elements like stone and crystal, slight variations in veining, texture, and finish are inherent artistic characteristics, not manufacturing defects.

We reserve the right to correct typographical errors, update artwork specifications, or modify stock availability without prior notice. If a significant error affects an active order, we will contact you to offer an alternative solution or process an appropriate refund.

Product Requirements and Display

Certain TOWWIY sculptures may consist of multiple components, including specific display bases, structural mounts, or delicate suspended elements. Customers are responsible for reviewing the product dimensions, weight, and display recommendations before purchasing.

Unless expressly stated, TOWWIY does not guarantee that our sculptural pieces will perfectly fit third-party display cases, aftermarket mounts, or customized bases not supplied by us.

Orders and Acceptance

Upon submitting an order, you will receive an automated confirmation email. This message serves to acknowledge receipt of your request, but it does not constitute final legal acceptance of the order nor a guarantee of fulfillment.

TOWWIY reserves the absolute right to refuse, limit, verify, or cancel any order for reasons including, but not limited to:

• Failed payment authorizations or suspected fraud.
• Inventory shortages or discontinued limited editions.
• Identified pricing or listing errors.
• Geographic shipping restrictions.
• Violation of promotional terms.

If we cancel your order after your payment has been captured, a complete refund will be promptly issued back to your original payment method.

Order Changes and Cancellations

If you require a modification or wish to cancel your order, please contact service@towwiy.com immediately. We will make every reasonable effort to halt the process before fulfillment begins. However, once a fragile piece has entered the protective packing phase, processing, or dispatch, the order cannot be intercepted. In such cases, standard Return & Refund procedures will apply post-delivery.

Prices

All prices displayed on towwiy.com are processed in U.S. Dollars (USD) unless localized dynamically during checkout. Final pricing may fluctuate based on the specific sculpture variant, promotional codes applied, destination-based shipping costs, and mandatory taxes. The exact total will always be transparently displayed before you finalize your transaction.

TOWWIY reserves the right to adjust product pricing at any time. In the event of a severe technical pricing glitch, we retain the right to void the affected order and issue a refund.

Taxes and Other Charges

Any applicable domestic sales taxes and shipping fees will be calculated at checkout. For international collectors, your order may be subject to additional cross-border fees assessed by your local government, including:

• Customs and import duties
• Value-Added Tax (VAT)
• Courier brokerage and clearance surcharges

Unless specifically indicated at checkout, all such importation charges are the sole responsibility of the receiving customer.

Payment

By providing your payment credentials at checkout, you legally affirm that you are the authorized user of the selected payment method and that sufficient funds are available. All transactions undergo rigorous security screening. For further details on how we protect your financial data, please refer to our Payment & Security Policy.

Promotions and Offers

From time to time, TOWWIY may extend promotional benefits such as discount codes, seasonal pricing, or complimentary shipping. These offers are subject to strict conditions, including expiration dates, minimum purchase thresholds, and product exclusions (e.g., restricted limited-edition pieces). Promotional codes cannot be combined, redeemed for cash, or applied retroactively to finalized orders.

Shipping and Delivery

Because TOWWIY products are delicate art pieces crafted from stone, resin, and crystal, we employ specialized packaging to ensure safe transit. All delivery timeframes are estimates and may be impacted by carrier delays, customs processing, or severe weather. Customers are entirely responsible for ensuring their shipping address is accurate. Please review our Shipping Policy for comprehensive details.

Returns and Refunds

We want you to be completely satisfied with your art acquisition. All procedures regarding returns, exchanges, and refunds are strictly governed by our Return & Refund Policy. You must obtain authorization from our support team prior to shipping any item back to our facilities.

Damaged, Defective, or Incorrect Products

Given the fragile nature of sculptural art, we implore you to inspect your package immediately upon receipt. If a piece arrives fractured, chipped, or if you received the incorrect item, contact us as soon as possible. We will require:

• Your order number.
• Clear photographs of the damage or defect.
• Photographs of the custom-molded interior foam and the exterior shipping carton.

Please retain all original packaging materials until our team provides a resolution, which may include a replacement, repair, or refund depending on the scenario.

Product Display and Care

TOWWIY sculptures are designed for indoor aesthetic display. To maintain their integrity:

• Place pieces on stable, flat surfaces away from edges to prevent accidental falls.
• Handle delicate resin and crystal components with extreme care.
• Clean only with a dry, soft microfiber cloth. Do not use abrasive sponges or harsh chemical solvents.
• Avoid placing items in direct, prolonged sunlight or excessively humid environments, as this may degrade certain finishes over time.

Product Dimensions and Natural Variations

All dimensions listed on towwiy.com are approximate references. Because our items feature artistic craftsmanship and natural materials, minor dimensional tolerances are normal. Furthermore, slight differences in stone veining, crystal clarity, and resin color tone are celebrated as unique characteristics of each piece and do not qualify as defects.

Product Support and Warranty

Eligible TOWWIY pieces are covered by a limited warranty against structural manufacturing defects, as detailed in our Warranty Policy. This warranty does not cover accidental drops, mishandling, or normal environmental wear. This coverage exists in addition to your mandatory statutory consumer rights.

Personal Use

Art pieces purchased from towwiy.com are intended strictly for personal display, household decor, or gifting. Unauthorized commercial resale or distribution of TOWWIY products is strictly prohibited without prior written consent from our corporate entity.

Prohibited Activity

By accessing our website, you agree not to engage in any unauthorized activities, including but not limited to fraudulent transactions, manipulating checkout systems, abusing return policies, or attempting to breach our website's cybersecurity infrastructure. We will actively cancel orders and block users exhibiting suspicious or harmful behavior.

Intellectual Property

All content featured on towwiy.com—including brand trademarks, logos, sculpture designs, product photography, aesthetic graphics, written copy, and website layout—is the exclusive intellectual property of Shenzhen Qidongze Technology Co., Ltd. You may not reproduce, distribute, scrape, or commercially exploit any of our content without explicit legal authorization.

Third-Party Services

We integrate reliable third-party platforms to facilitate ecommerce operations, payment processing, shipping logistics, and analytics. These independent services operate under their own terms and privacy frameworks. TOWWIY assumes no liability for the independent actions or outages of these third-party entities.

Electronic Communications

By utilizing our Services, you consent to receive electronic communications from us. These may include order confirmations, shipping updates, customer support replies, and policy notices. You agree that all electronic communications satisfy any legal requirement that such notices be in writing.

Privacy

Your privacy is paramount. Please consult our Privacy Policy to understand how we securely collect, process, and protect your personal data during your shopping experience.

Disclaimer

To the maximum extent permitted by law, the towwiy.com website and its contents are provided on an "as is" and "as available" basis. We make no warranties regarding uninterrupted website access or error-free browsing. While we strive for absolute accuracy, we do not guarantee that all product descriptions or visual representations are entirely flawless.

Limitation of Liability

To the fullest extent permitted by applicable jurisdiction, Shenzhen Qidongze Technology Co., Ltd. shall not be held liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website, purchase of products, or reliance on our content. Nothing in these Terms limits liability for matters that cannot be legally excluded under mandatory consumer protection laws.

Consumer Rights

Depending on your geographic location, you may possess specific statutory rights regarding product conformity, returns, and defective goods. These Terms of Service act in harmony with those mandatory local laws and are not intended to waive any legally protected consumer rights.

Changes to These Terms

TOWWIY reserves the right to revise these Terms at any time to reflect updates in our artistic collections, business operations, or legal obligations. The most current version will always be published on this page, and your continued use of the site constitutes acceptance of those changes.