FAQ

Orders & Shipping

How do I place an order?

To place an order, select the TOWWIY artistic sculpture or design object you would like to acquire, review the available options, add the piece to your cart, and complete the secure checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your TOWWIY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• A short video if the issue relates to physical condition, structural balance, surface finishes, or product details

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does TOWWIY offer?

TOWWIY offers a curated collection of avant-garde aesthetic sculptures, architectural centerpieces, and modern decor objects designed for modern living spaces and spatial expression.

Our collection may include:

• Sculptural centerpieces
• Abstract statement objects
• Architectural decor pieces
• Modern art sculptures
• Designer display items
• Spatial accent objects
• Modern home art designs

Available products may change as new artistic collections and designs are introduced.

Are TOWWIY products made with different materials and finishes?

Materials, finishes, textures, components, and craftsmanship may vary depending on the product.

Due to manufacturing processes and artisanal variations, slight differences in:

• Shape
• Texture
• Color
• Finish
• Surface details
• Artistic characteristics

may occur between individual products or production batches. These minor variations do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, and visual textures as accurately as possible.

However, actual appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography
• Material characteristics
• Manufacturing variations
• Product batches

Please review the individual product page for specific product information.

How should I care for TOWWIY sculptures and decor objects?

For most TOWWIY sculptural items:

• Handle art pieces and delicate components carefully.
• Avoid dropping, strong impact, or excessive pressure.
• Keep products clean and dry.
• Use a soft, dry cloth for external cleaning when appropriate.
• Avoid harsh chemical cleaners or abrasive materials.
• Do not modify internal structural or supporting elements.
• Follow product-specific instructions provided with your item.

How should I care for display bases, stands, and auxiliary components?

For products with integrated display stands, mounting brackets, or specialized display accessories:

• Handle connectors and structural parts carefully.
• Avoid excessive twisting, bending, or unrated weight pressure.
• Use compatible display surfaces and stable environments.
• Keep materials away from excessive moisture.
• Stop using or displaying the item if any mounting parts appear compromised.
• Store accessories properly when not in use.

What should I do if my sculpture or product has an issue?

If your TOWWIY product experiences a problem, inspect the product carefully and avoid forcing, opening, or modifying the affected component.

Where applicable, check structural parts, assembly points, and surface condition.

If the issue continues, please contact our customer support team.

Can I place TOWWIY sculptures outdoors?

Unless a product page specifically states otherwise, TOWWIY art pieces and sculptures are designed primarily for indoor use and spatial styling.

We recommend protecting products from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperature fluctuations
• Direct sunlight for extended periods
• Harsh chemicals

Any waterproof, weather-resistant, or outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does TOWWIY offer a warranty?

Eligible TOWWIY products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your TOWWIY product experiences an issue involving the sculpture body, finish, mounting structure, or other product details, please avoid forcing, opening, or modifying the affected component.

If the problem continues, please contact:

Email: service@towwiy.com

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant
• A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

TOWWIY does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions and scale
• Materials and raw textures
• Colors and artistic finishes
• Design functions and features
• Included accessories and packaging
• Care instructions
• Recommended usage and placement

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or textures look different in person?

Yes. Product colors, finishes, and textures may appear slightly different depending on:

• Screen settings
• Room lighting conditions
• Photography atmosphere
• Product materials
• Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do sculptural products have identical finishes and details?

Not necessarily.

Products featuring different artistic finishes, raw textures, decorative elements, or handcrafted-style details may show slight differences between individual products or production batches.

These minor variations are considered normal characteristics of high-end manufacturing and do not necessarily indicate a defect.